Relationship breakdown is a personal and sensitive topic and we take your privacy very seriously. Any information we collect from you is used solely to provide you with a better service and is never shared, sold or used in any other way that would benefit us and not you.
Personal information includes information or an opinion about an individual that is reasonably identifiable.
What personal information do we collect?
The purpose of Adieu’s 1-Click Disclosure service is to gather and provide information to your lawyer on your behalf, that may otherwise be difficult for you to source, prepare and provide. We do this on your behalf, in the capacity of being a registered tax agent, acting with your signed authorisation. Accordingly, we may collect the following key family law financial disclosure information:
- income tax returns and notices of assessment;
- year to date earnings;
- superannuation accounts and reported balances;
- ATO Accounts Summary;
- bank statements;
- value estimates for real estate and vehicles;
In order to provide our service to you, we may also collect general contact information such as:
- your ex-partner’s name;
- email address;
- telephone number and other contact details;
- your tax file number;
- your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
- details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
- any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
- information you provide to us through customer surveys; or
- any other personal information that may be required in order to facilitate your dealings with us.
Where do we collect personal information from?
We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:
- request us to provide you with our 1-Click Disclosure service and authorise us in writing to gather this information on your behalf (in the case of tax, superannuation and value estimate information);
- provide your credentials through our partner BankStatements.com.au (ABN 89 166 277 845) and authorise them to make statements available to us;
- communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;
- interact with our sites, services, content and advertising; or
- invest in our business or enquire as to a potential purchase in our business.
Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
- to deliver our 1-Click Disclosure service when requested by you;
- to enable you to access and use our tool and services;
- to operate, protect, improve and optimise our tool and services, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
- to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
- to send you marketing and promotional messages and other information that may be of interest to you;
- to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
- to consider your employment application.
To whom do we disclose your personal information?
- your lawyer as part of our 1-Click Disclosure service with your written authorisation, this is made available via our disclosure platform which is provided by Adieu AI Pty Ltd (ABN 77 609 885 216) – note that we handle tax file number information in accordance with The Privacy (Tax File Number) Rule 2015 (TFN Rule) made under section 17 of the Privacy Act 1988 (Privacy Act);
- our employees and related bodies corporate;
- third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
- professional advisers, dealers and agents;
- payment systems operators (eg merchants receiving card payments);
- our existing or potential agents, business partners or partners;
- anyone to whom our assets or businesses (or any part of them) are transferred;
- specific third parties authorised by you to receive information held by us; and/or
- other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
Disclosure of personal information outside Australia
Our data storage is provided via servers located within Australia and is not disclosed to overseas recipients.
In limited cases, we may disclose personal information outside of Australia to cloud storage providers located in the United States of America. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
Using our tool and cookies
We may collect personal information about you when you use and access our tool.
We may record certain information about your use of our tool, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our tool that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our tool may not work as intended for you if you do so.
The gathering of bank statements is done through our partner Illion BankStatements.com.au (ABN 89 166 277 845) who use bank level 256 bit encryption and keep all data within Australia. More information on their security can be found at https://bankstatements.com.au/about/security.
We use Amazon Web Services (AWS) for data storage and identity and access management, on servers located in Australia. AWS complies with ISO 27018, a code of practice that focuses on protection of personal data in the cloud. More information on AWS data privacy can be found at https://aws.amazon.com/compliance/data-privacy-faq/.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information, including strict identity and access management. However, we cannot guarantee the security of your personal information.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us through the contact us function on our website. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Effective: 01 November 2019